Frequently Asked Question(FAQ)
Frequently Asked Questions (FAQ)
Welcome to the Chloe-Paris FAQ page! We’ve compiled answers to some of the most common questions to help you find quick solutions. If you need further assistance, feel free to contact our customer support team at info@Chloe-Paris.com or call us at +33 3745712652.
1. What products do you sell?
Chloe-Paris offers a curated collection of elegant women’s fashion, including dresses, outerwear, blouses, skirts, and accessories. Our designs focus on timeless style, sophistication, and high-quality craftsmanship.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders within France. There are no hidden charges or minimum purchase requirements.
3. How long will it take for my order to arrive?
We process all orders within 1-2 business days. After processing, your order will be shipped and should arrive within 5-8 business days, depending on your location. The total delivery time is typically 6-10 business days.
4. Do you ship internationally?
Currently, we only ship within France. We are working on expanding our shipping options, so stay updated by visiting our website.
5. Can I change or cancel my order?
We strive to process and ship orders as quickly as possible. If you need to change or cancel your order, please contact us immediately at info@Chloe-Paris.com or call us at +33 3745712652. If your order has already been processed and shipped, we will be unable to make changes.
6. How do I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to track your package. You can use this information to monitor your delivery’s status at any time.
7. How do I return an item?
We accept returns within 30 days of receiving your order. Items must be unused, unworn, and in their original condition. To initiate a return, email us at info@Chloe-Paris.com, and we will provide return instructions.
8. How long does it take to process a return?
Once we receive your returned item, we will process it within 7 business days. You will receive an email confirmation when your refund has been issued to your original payment method.
9. What if my item is faulty or damaged?
We sincerely apologize for any inconvenience. If you receive a faulty or damaged item, please contact us immediately at info@Chloe-Paris.com with a description and photos of the issue. We will arrange for a replacement or a full refund, based on your preference.
10. Can I apply a discount code to my order?
Yes! If you have a valid discount code, enter it during checkout, and the discount will be applied to your total. If you experience any issues, contact us for assistance.
11. What payment methods do you accept?
We accept the following secure payment methods:
- Apple Pay
- Google Pay
- UnionPay
- Visa
- MasterCard
- American Express
- PayPal
All transactions are encrypted for security.
12. Do you offer gift cards?
At this time, we do not offer gift cards, but we are considering this for the future. Stay connected for updates!
13. How can I contact customer support?
Our customer support team is available from Monday to Friday, 09:00 am to 05:00 pm (Central European Time, CET | UTC+1).
You can reach us via:
- Email: info@Chloe-Paris.com
- Phone: +33 745712652
- Address: 2 Rue Constant Pilate, 92330 Sceaux, France
We aim to respond to all inquiries as quickly as possible, typically within 24 hours.
At Chloe-Paris, we value your trust and are dedicated to providing a seamless shopping experience.